FAQs

FREQUENTLY ASKED QUESTIONS

How do I sign up for an account?

On the home page menu of our website click Register or click the “Sign Up” button on any page. There you will enter your contact info and select your preferred pickup location. After signing up, you will receive an activation link via the email address you signed up with; activate your account. You will then receive another email with your unique account ID and US shipping address which you will use at check out when ordering.

The shipping address can also be used for friends and relatives to send you packages. Further, the address can be used if you have traveled and would like to send items down ahead of you or would like to avoid overweight charges on your airline.

You must have an account to use our services. An account gives you access to shop online and receive your packages in your country of residence. An account also allows you to monitor and track the progress of your packages.

Yes! West Tech Shipping covers all costs associated with having a US mailbox so you can shop and ship with ease.

Our customers order from virtually any website in any country, once the vendor is able to ship or deliver packages to our US address. Please see our “Where to Shop” tab, there you will find the most common websites our customer shop from.

At this time we no longer offer a barrel service. What we offer is a Box Pack and Ship service with varying box sizes. Please see here for our box sizes and prices. Click here for more information

[YOUR NAME]
1708 NW 82nd Ave,
[YOUR ACCOUNT #]
Doral, FL 33126
(321) 300-6468

Yes, we provide the option to your profile to add additional names to your account. It allows that person to shop using their name but with YOUR account ID. However, we encourage individuals to create their own account which will allow them to track the progress of their shipments better and benefit from promotions.

The account holder has the option of adding authorized individuals to their profile which will reflect in the system and be visible to staff OR the account holder can notify us via email/phone that somebody will be collecting from his/her account. The collector needs to provide ID and the six-digit tracking number(s) of the package(s) he/she is collecting.

Shipping & Handling:
For St. Lucia, St. Kitts, Grenada, Barbados, St. Vincent, Dominica and Antigua our shipping rates are $10 per pound and $5 handling via air freight. For Nevis, the handling fee is $6. In general, we use the actual weight of a package, but for St. Vincent and Dominica if one dimension of the package is greater than 24 inches, we utilize the dimensional weight.
For sea freight packages, the fees are as follows:
Handling, $25 per piece and shipping $20 per cubic foot. If the item is 150lbs and more there will be a handling fee of $150.00.

For St. Maarten, our rates are US$5 shipping via air freight and $1.00 Handling Fee.
For sea freight packages, the fees are as follows:
Handling, US$10 per piece and shipping US$7 per cubic foot. Items above 150lb cost US$60 handling via sea.

We order for you:
If you require us to order for you, there is a service fee of $10 (St Maarten US$5) per website order.
Please see here for our new procedure of ordering for you
https://westtechshipping.com/advisory_board/we-order-for-you/

Insurance:
An automatic insurance of $1 (US$1 St. Maarten) is added to every package valued up to US$100. Televisions are insured at an automatic rate of $5 (US$5 St. Maarten)
Extra insurance can be added with advanced request.
Please view our terms and conditions for more info on our automatic insurance
https://westtechshipping.com/terms-conditions/

Delivery:
St. Lucia, St. Kitts & Nevis, Grenada, Barbados, and St. Vincent:
1lb -50lbs: $5
51lbs and up: $75
Pallets- $100

St. Maarten:
1lb -50lbs: US$5
51lbs and up to US$15

Request delivery directly from your West Tech account online or via the Mobile App when you pay for your packages.
Track your delivery status on your PC or cell phone in real-time.
Delivery hotline: WhatsApp 758-724634
For more info on how you can request delivery please visit here
https://www.youtube.com/watch?v=qkjRTHbrHzk

Outbound Shipping:
We charge $30 (St. Maarten: USD $10) per pound and $10 (St. Maarten: USD $5) handling for this service. We get it to our address in the US and it can be picked up by FedEx, UPS, the US Postal Service, or DHL if you have supplied a paid shipping label. If not, there will be an extra fee for shipping to the destination depending on that location and weight of your package and how quickly you need it there.
At this moment we only ship packages/documents to and from the US
See our cost estimator here: https://westtechshipping.com/estimates

Insurance at a rate of $1.00 (St. Maarten: $1 USD), is automatically applied to every package valued up to $100 USD.
Insurance of $5 (St. Maarten: $5 USD) is automatically applied to all TELEVISIONS BEING SHIPPED VIA SEA.
If customers require additional insurance beyond the USD$100 value, this would be applied at the same rate and must be pre-alerted at least 24 hours before the package is delivered to our US warehouse.

We aim for five flights a week. Packages are tendered for shipment the day it’s been received at our US warehouse or the day after. There will be times, however, when our cargo is not shipped on the day it is tendered. Unless specifically indicated otherwise, this will always be outside of our reasonable control.
Once all accurate invoices are submitted to us you should be able to pick up your package within one to two business days after it is cleared from Customs (where applicable).

For the majority of packages, we use a regular scale to calculate the weight. According to industry standards packages are round upwards to the nearest pound. E. g a package weighing 2.3 pounds will be round upwards to 3 pounds and will incur a 3-pound charge.
For those packages with significant dimensions, for example one dimension is greater than 24 inches, we multiply the length by the width by the height, all in inches, and then we divide by 166 to get the chargeable weight in pounds. This is a standard formula used by all shipping companies.

By default, we use air freight for all of our packages. If you are interested in sea freight, ship to the same address then, notify us at least 24 hours before the package is received at our US Warehouse, that you would like it shipped via Sea. It usually takes approximately two weeks for sea freight packages to be delivered after arriving at our warehouse.

We no longer offer a consolidation service, what we offer are box promos, with our smallest box size being 20X20X20. For more info on our box promos see here https://westtechshipping.com/advisory_board/shop-pack-n-ship-box-promotion/

Packages containing, liquids, lithium or hazardous materials will be shipped via a special flight or via sea freight.   Our special flight departs the US at least once a week and your package should be made available for pick up in one to two business days once we are in receipt of your invoice.

XCD and BBD unless otherwise noted.

You can pay for our services instore, online and via our mobile app
Currently, we accept Credit cards, Paypal or Cash.

Where applicable, according to the law, you are not allowed to import the following items:

 St. Lucia
  • Drugs, narcotics and associated instruments for use
  • Sexually explicit items including books, audio and visual (videos, obscene prints, paintings, engraving, photographs) items or toys/games
  • Firearms and other forms of weapons including BB guns, flick/flying knives (a permit or license may be required in some instances)
  • Any form of currency
  • Magical Arts items including books, audio and visual (videos, paintings, engraving, photographs, games, artefacts)
  • Honey

St. Kitts & Nevis
  • Articles or food intended for human consumption declared by the competent public health authority to be unfit for such purpose.
  • Any pistol or other apparatus in the form of a stylographic pen or pencil capable of firing any kind of shot or cartridge whatsoever or any cartridge containing tear gas.
  • Uniforms or clothing including camouflage clothing used by the St Kitts and Nevis Defence Force or the Royal St Kitts and Nevis Police Force or closely resembling the uniform or clothing used by the Police or the Defence Force, unless with the written permission of the Commissioner of Police.
  • Explosives, unless with the written permission of the Commissioner of Police.
  • Handcuff of any type unless with the written permission of the Commissioner of Police.
  • Goods, the importation of which is prohibited by any other enactment.

Grenada
  • Food and agricultural items such as fruits, vegetables, meat, and soil.
  • Street drugs
  • Firearms and ammunition
  • There may also be certain restrictions on electronics and other equipment.
  • Travelers with pets must obtain health documents and an import permit and contact the government veterinary officer prior to travel.

Please refer to your local Customs and Excise Department for an extended list or if you are unsure of what items are prohibited for import.

Yes. This is a very important step in receiving your packages. To assist us in quickly processing your packages, all invoices must be submitted once you receive your West Tech tracking code from us. Invoices can be submitted with either of these methods:
  • Our Website: Login to your account at our website (www.westtechshipping.com/login) and you will be able to upload the invoice directly to the corresponding package.
  • Email: Email your invoice to invoice@westtechshipping.com please include the West Tech tracking number that you receive from us via email as the email subject. An example of this tracking number is "32456." Please ensure this tracking number in the subject of your email.
  • Mobile App: In the mobile app menu, select “My Packages”. Click on the package and scroll down to the invoice section.

St. Lucia: Once the item is above USD $22.00 (EC $60) it may attract customs duties.
Grenada, St. Kitts & Nevis, Barbados, and St. Vincent & Grenadines: Yes
St. Maarten: No
Customs duties are levied on goods based on the cost, insurance, and freight (CIF) values and rates determined by the Caribbean Community (CARICOM) Common External Tariff (a government tax on imported and exported goods). Please note that duties collected by West Tech Shipping on behalf of the government, is paid to the government and not kept by West Tech. Therefore, West Tech has no control over these charges and must comply according to the law. Customs has the legal right to examine all packages entering the country. If goods require the involvement of other agencies (Agriculture, Fisheries, Police Commissioner, etc) West Tech shall ensure that the inspections are co-ordinated and, if possible, carried out at the same time. Please refer to your local Customs and Excise Department for further clarification on duties.

Yes, you can. We charge $30 (St. Maarten: USD $10) per pound and $10 (St. Maarten: USD $5) handling for this service. We get it to our address in the US and it can be picked up by FedEx, UPS, the US Postal Service, or DHL if you have supplied a paid shipping label. If not, there will be an extra fee for shipping to the destination depending on that location and weight of your package and how quickly you need it there. Please note that our outbound shipments are once weekly. Since we use an independent courier for this service, arrival times to our US warehouse will vary beyond our control.

No. At this moment we only ship packages/documents to and from the US.

West Tech customers benefit from “Shippy Points” on their orders. Every dollar spent through shipping with West Tech, you gain one point which can be used to clear your packages once accumulated. Stay connected to benefit from our regular promotions and competitions. (All Shippy Points will expire within one year of inactivity on your account. Inactivity means no shipping activity within a one-year period. Points lost cannot be recovered.)

Customers have up to 30 days to collect air freight packages, after an "Available for Pick Up" notification has been sent to the customer. For sea freight, customers have up to five business days to collect sea freight packages once you have received your "Available for Pick Up" alert. Failure to do so will result in storage fees at a rate of $2.50 per cubic foot per day. Packages not collected after 30 days automatically becomes auctionable and will attract an auction fee. Please contact us if you are not able to collect your package in the specified time frames.

If your package has not arrived at our US warehouse and appears to be lost, contact your vendor immediately to find the best solution for you. Sometimes customers may enter the wrong West Tech account ID or order an item on a name which is not the name on their West Tech account. These items will arrive at our US warehouse; however, our team will not know which account to assign the packages to. To assist in this regard, we have a created an “Unknown Packages” list. Please view it to see if your item may be on this list
This list can be found in the “Package Tracking” tab.

Delivery:
St. Lucia, St. Kitts & Nevis, Grenada, and Barbados:
1lb -50lbs: $5
51lbs and up: $75
Pallets- $100

St. Maarten:
1lb -50lbs: US$5
51lbs and up to US$15

St. Vincent & the Grenadines:
Kingstown to Arnos Vale: Free
Questelles to Barrouallie: $15
Argyle to Georgetown: $20
Callliqua to Argyle: $10
Evesham/ Mespo: $20

Request delivery directly from your West Tech accounts online or via the Mobile App.
Pay online or at your door using your credit or debit card (No cash transactions).
Track your delivery status on your PC or cell phone in real-time.

Request delivery directly from your West Tech account online or via the Mobile App when you pay for your packages. Track your delivery status on your PC or cell phone in real-time.
Delivery hotline: WhatsApp 758-7246344
For more info on how you can request delivery please visit here
https://www.youtube.com/watch?v=qkjRTHbrHzk

You can cancel your shipping by emailing us at
info@westtechshipping.com or by messaging us on our web chat or mobile app chat.
To facilitate this in a timely manner, please provide your account ID, vendor tracking number and/or West Tech tracking number in the email. However, if the product has already been shipped then we will require you to reimburse us for the shipping cost. Please note that there is a $20 fee for intercepting and returning packages to the vendor.

At West Tech we aim to provide the best service to all our customers. If you have any issues with our service please contact us immediately so we can find the most appropriate solution for you.
You can connect with us:
Via email: info@westtechshipping.com
Via our web chat located on the bottom right of our website
Via our mobile app: Download the West Tech Shipping mobile app from your app store
See the “Contact Us” and “Locations” page for our store locations.

You can learn about our services here:
Facebook, Instagram &Twitter: @westtechshipping
YouTube: West Tech TV
Our Advisory Board here:
https://westtechshipping.com/west-tech-notice-board/
Please also read our Term and Conditions and Policies to further understand our service procedures.
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